Due to the digital nature of the files, refunds will be given only if an item is grossly misrepresented or not in a functioning state. Once an item is downloaded, unfortunately there is no way to “return” it and thus returns cannot be accepted. Please be sure to read all product descriptions prior to purchasing and do your research to make sure a product is compatible with your blog/site.
I accidentally purchased the same item twice!
No worries! Contact us and we will resolve the duplicate order asap!
My download is not working correctly
Please first contact the shop owner by visiting the item’s listing page and filling out the form on the Product Enquiry tab. The shop owner should reply to your issue in a timely manner. If they do not or if you require further assistance, please contact us directly.
I purchased the wrong version or type of product
Occasionally, mistakes happen! Sometimes sellers will list the same product for multiple platforms and you might purchase the wrong one. Get in touch with us and state which product you meant to purchase and we will do our best to swap it for you.